Frequently Asked Questions (FAQs)

Shipping & Delivery

How are the shipping costs calculated?

Lamps Plus shipping charges are based on the size, weight and destination zone of the product ordered. For any order under $50, a $5 shipping charge will be added. Express delivery or second day delivery is extra. For more information, contact our Customer Service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120. To learn more about our shipping policy, click here.

How does your free shipping work?

We offer "free shipping" or "free shipping and free returns" on many of our products. "Free shipping" refers to standard shipping; express delivery and second day charges are extra. Our "free shipping and free returns" offer is available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. Lamps Plus Open Box orders also do not qualify for "Free Shipping". Products that ship by freight are not eligible for free shipping or free returns. "Free returns" does not apply to items with giclee art shades, Color Plus and Tiffany Color Plus brand items, or certain products with designer shades. To read more about our shipping policy, click here.

Do Lamps Plus Open Box orders qualify for Free Shipping?

Lamps Plus Open Box orders do not qualify for Free Shipping. Items available for sale on Lamps Plus Open Box are previously returned, or lightly used, and are available at discounted rates up to 70% off. All Open Box items are meticulously inspected by our warehouse team to make sure they are in good working condition prior to being listed online. As items available on Lamps Plus Open Box are sold at a discounted rate, and must undergo an extra inspection, they do not qualify for Free Shipping.

How Does the Delivery Service for Howard Miller Furniture and Clocks Work?

Howard Miller brand furniture and clocks use a special delivery service for orders shipped in the US. This service includes delivery by two delivery people who will take the furniture piece or clock up a maximum of two flights of stairs, position the furniture or clock as desired and remove all packing materials. Read a full description here.

What is Room of Choice Delivery?

Our Room of Choice Delivery service is a special service for the home delivery of our oversized furniture, special order furniture, and other related products shipped in the continental US. Not all furniture items on our website ship via Room of Choice Delivery; items that do will be indicated in your shopping cart, or you can call us for more information. We offer two types of Room of Choice Delivery service: Room of Choice Delivery and Room of Choice and Unbox Delivery. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

Learn more about these services on our Shipping and Delivery page.

What is Ground Level Entry Delivery?

Some furniture and oversized items will ship by Ground Level Entry Delivery, in which delivered items shipped in the contiguous US will be brought into the entry or foyer of your home. Some items, because of size or weight, may only be able to be delivered to the garage, porch, or the first dry area of your home. We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

Learn more about these services on our Shipping and Delivery page.

What is FedEx Ground Economy?

FedEx Ground Economy (formerly known as FedEx Smart Post) is a service from FedEx that uses the United States Postal Service® (USPS) for final delivery of low-weight packages. It is a cost-effective shipping method that allows us to offer free shipping on a wide range of product designs. We use FedEx Ground Economy in certain instances to ship to the continental U.S., Alaska and Hawaii. For more information, please see the FedEx Ground Economy website.

How does your Store Pick Up policy work?

We offer a "buy online, pick up in store" option for many of our products that allows you pick up your order at the store location of your choice. To do this, simply click on the "Store Pick Up" option that appears on either the Product Page or the cart checkout page and fill in the necessary information. When your order has arrived at the store, you will receive an email confirmation that it is ready for pickup. Please wait for the pickup confirmation email before going to the store location.

What kind of packing materials does Lamps Plus use?

We are committed to using eco-friendly packing solutions whenever possible. We use air-filled pillow bags that efficiently pack into boxed shipments and reduce the amount of packing material needed for each order. We also use 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

Returns & Replacements

What is your returns policy?

If for any reason you are unsatisfied with a purchase, it can be returned within 60 days of the date you receive it. Absolutely no returns or exchanges will be made after 60 days. Note that other conditions and terms apply. To ensure that your return is processed accurately and promptly, please review our complete returns policy.

Do you carry lamp parts?

We offer lamp shades and accessories for sale, but, generally speaking, we do not carry lamp parts. In some instances, however, there may be some replacement parts available for items we normally stock. Contact us and talk with a Lighting & Home Décor Consultants to learn more. If we do not have a part in stock we will gladly refer you to a vendor that carries it.

How does your "no restocking fee" policy work?

If your return falls within our 60 day return policy, we will not charge a restocking fee on items purchased that are part of our regular assortment from a Lamps Plus store, in-store kiosk or online at LampsPlus.com. This includes items depicted in a Lamps Plus print catalog and other advertising materials.

We do apply a restocking fee to items that are special ordered and not included in our regular assortment online or in-store. Special ordered items that are returned or cancelled are subject to a restocking fee of 20% of the item price.

Room of Choice Delivery items are also subject to a restocking fee of 10% of the item price. This policy only applies to returns for refund that do not involve shipping damage or product defect.

Please note that all returned merchandise must be in the original packaging. Merchandise returned with cut wires or loose crystal will be subject to a $50 fee. For more information, view our complete returns policy.

Payment

Why is there sales tax when I purchase online?

Lamps Plus is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. Please note that we do not add sales tax unless we are required by law to do so.

Alabama customers please note: Seller has collected the simplified sellers use tax on transaction(s) delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU- R010068698.

What kind of credit card payments do you accept?

Lamps Plus accepts American Express, Visa, Master Card, and Discover credit cards for online purchases on LampsPlus.com. Please note that these payment options are available only in the US and US territories.

What other payment options are available?

PayPal and PayPal Later are available as payment options at checkout. Personal checks, purchase orders and money orders are also accepted, but you must first call in your order to 800-782-1967. For personal checks, purchase orders and money orders, please note that we cannot ship your purchases until these funds clear our bank, a process which may add additional time to your order. Purchase orders must be faxed to us at 818-341-1618 with the original signature attached, then the form must be mailed to us to complete final processing. Mail to: Lamps Plus, Internet Department, Purchase Orders, 20250 Plummer Street, Chatsworth, CA 91311. Please note that these payment options are available only in the US and US territories.

How does PayPal Later work?

Lamps Plus uses PayPal Later, a leading buy now / pay later company, to offer a flexible payment option to our customers. You will see PayPal Later listed on our product pages, and it will show as a payment option in your shopping cart at checkout if your order qualifies. At this time the minimum PayPal Later order is $30. Note that once you have completed your order using the PayPal Later payment option, PayPal handles all questions about installments or payments, as Lamps Plus does not have any access to your payment information. If you are a PayPal customer you can log into your account at https://www.paypal.com/us/digital-wallet/ways-to-pay/buy-now-pay-later.

Do you have a minimum order policy?

We require a minimum online order of $10 at LampsPlus.com. The vast majority of our items are more than $10 so this usually isn't a problem, but for smaller items, we need a minimum dollar amount in order to meet minimum shipping and handling charges.

When and how do you charge my card? What is an "authorization hold"?

If you are paying by credit card or debit card, an authorization will be placed on your card to hold funds for the amount of your order.

This authorization hold means you cannot use the amount of funds needed for your order total, but the funds have been reserved for us, but not yet been transferred to us. This hold ensures that the funds will be available on your account when your order is processed. Depending on how long it takes for your order to ship it may be necessary to process a new authorization hold.

Most authorization holds last from 3 to 7 days, but may vary depending on the bank or financial institution you are using. For specific information please contact your card-issuing bank or institution for its policy.

As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. Your card will only be charged when your order ships and you will only be charged once for what you have ordered.

Pricing & Warranties

What do "sale prices," "strikethrough," and "regular prices" mean, and how does Lamps Plus calculate them for advertising on its website and in its stores?

Lamps Plus offers some items for sale at a reduced price for limited periods of time. A "sale price" is a reduced price at which Lamps Plus is offering a particular item for sale for a limited period of time which will not exceed 44 out of the last 90 calendar days, and is frequently less. When Lamps Plus is offering a sale price on an item on its website it utilizes the following description: (a) the product page lists the sale price; (b) below the sale price Lamps Plus lists the regular price with a strikethrough mark; (c) adjacent to the regular price is a notation of the savings available during the sale period; and (d) Lamps Plus lists the end date for the sale (i.e. item A’s sale price is $75, the regular price is $100; the savings available is $25 and the sale ends on April 15, 2023).

Please note that a "regular price" or "former price" is a price at which Lamps Plus has offered the item in question for the majority of the last 90 calendar days. However, a number of factors can affect an item’s price and value in a particular locality or at a particular time. Therefore, Lamps Plus cannot guarantee that this price reflects the lowest price in the marketplace for the item in question, or the prevailing market price at any given time in any given geographic region for similar items. Again, the "regular price," the "former price," or the price noted by a strikethrough is the price that Lamps Plus offered the item during the past 90 days. Please refer to "Other Discounts and Reduced Pricing" in the following section for a more detailed explanation of other discounted pricing.

Please further note that sale pricing is valid only through the dates displayed on individual product pages. Please note that quantities may be limited, and that offers are good only for in-stock merchandise. Sale pricing is first come, first served, and no rain-checks will be issued. The pricing is not valid on special orders, previous orders, or with other coupons or discounts. Lamps Plus also lists sale pricing in emails, catalogs and other printed materials. Typographic, photographic and/or descriptive errors both in print and online are subject to correction. Please contact us if you have any questions about a sale price by calling 1-800-782-1967 or by asking one of our in-store associates or sales staff.

What are Lamps Plus' other discounts and reduced pricing, and what do they mean?

Clearance Pricing means a special price for an item that will be discontinued and no longer sold by Lamps Plus for the foreseeable future and which may contain a reference that compares the special clearance price to the initial offered price for the item.

“Open Box” items are items that have been returned, or otherwise have missing/irregular packaging; and items that have been discontinued by Lamps Plus or the manufacturer. Lamps Plus will sometimes reduce or discount the price of certain irregular merchandise. In the event an item’s price has been reduced or discounted for these (or similar) reasons, Lamps Plus provides a description re: the reason for the discount, i.e. the item offered for sale will be described as “opened box” or “discontinued item”. Lamps Plus may also include a reference to the current price for the same item in new condition.

"Professional," "Pro Member Special," "Pro Special Price," "Trade Price," and "Hospitality Price" are references to special prices that are only available to professional trades, companies in trade services that have special pricing, or hotels. Such pricing sometimes references or compares normal prices available to the general public.

“Kit” or “bundled” items (two or more products sold together as a unit) may be offered at a single price. The price of these items may be impacted by the sum of the kit or bundle’s multiple components.

How does your Price Matching Policy work?

We want you to shop Lamps Plus with the confidence that we offer the best prices anywhere!

If within 60 days of your purchase, you find the identical product advertised for less by one of our competitors, we will match that price and refund the difference! Please note, price comparisons using different systems of currency are excluded. For a complete description, see our Price Matching Policy page.

What are the terms and conditions for the Price Matching Policy?

Find a complete description with terms and conditions on our Price Matching Policy page.

What is our errors and inaccuracies disclaimer?

Despite our best efforts, information online and in print may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing and availability. We promise to correct errors, inaccuracies and omissions when they're discovered. Lamps Plus reserves the right to revoke any stated offer and to correct any error, inaccuracy or omission, including after an order has been submitted. If you have placed an order in which the correct pricing is higher than our published pricing, we reserve the right to either contact you with further instructions prior to shipping your order, or cancel your order and notify you of the cancellation. Please note that product availability, pricing and descriptions are subject to change at any time without notice.

What is your quality assurance guarantee?

The Lamps Plus, Inc. Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Lamps Plus, Inc. offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.

What is your warranty policy?

Lamps Plus, Inc. proudly stands behind the products we sell. The Lamps Plus One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are not covered by this warranty. Ceiling fans and furniture products are covered by the manufacturer's warranty included in their packaging. The furniture we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting.

This warranty extends the manufacturer's warranty by one year, excluding any electronic components, remote controls, or any in-home warranties. To obtain service for an item under warranty, please bring the product, your original receipt and this warranty to your closest Lamps Plus store, or contact our Customer Service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120. All items must be brought into a Lamps Plus Store or returned to Lamps Plus for service.

In no event shall Lamps Plus, Inc. be liable for incidental damages. Some states do not allow limitations for how long an implied warranty lasts or the exclusion may not apply to you. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Warranty program, please use our contact us page.

Unless specifically noted, the lighting, furniture and other products we sell is for residential use only, and is not designed, manufactured, or recommended for use in a commercial or non-residential setting. For information about commercial grade designs, please contact our Lamps Plus Hospitality division.

Are installation or labor costs included in the prices?

No, Lamps Plus is not responsible for installation or labor costs related to handling, storing, installing, or uninstalling designs ordered from us.

What are your Sale Pricing Terms and Conditions?

It's easy to save with Lamps Plus sales throughout the year! View our current sale
The following general terms and conditions apply specifically to LampsPlus.com:

Sale prices are as marked online. Items are available online and at any in-store kiosk. Sale prices on LampsPlus.com are online only and reflected in USD. Sale pricing good while supplies last; first come, first served; no rain checks. Sale pricing not valid on special or previous orders, cannot be combined with other coupons or discounts, and subject to change without notice; see online for current pricing and quantities. Lamps Plus Pros trade discounts not valid on sale and clearance furniture items.

Free shipping offers apply only to certain items and on orders where standard shipping is utilized. Free shipping and free returns offers apply to certain items only. See product page for details. Free returns offer does not apply to designs shipped by freight, designs with giclee art shades, Color Plus brand and Tiffany Color Plus brand designs, or certain items with designer shades. Free returns offer only applies to shipments made to the 48 continental United States. At this time, there are no free return offers on products shipped to Canada. Other restrictions may apply. Call 800-782-1967 for details.

Please note, non-residential sales are covered by separate policies and conditions; please contact Lamps Plus Pros or Lamps Plus Hospitality for more information.

Gift Cards, Rewards, and Promotions

How do your coupon promotions work?

Simply enter the Lamps Plus coupon code in your shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the ceiling fan category, coupons are valid only on Casa Vieja brand fans. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120.

Do you offer gift cards?

We offer Gift Cards that are available for purchase at any Lamps Plus store location or online. These cards are redeemable online, by phone, or at any Lamps Plus store.

To purchase one online or check your card balance visit our Gift Card page.

How does the Lamps Plus Rewards Program work?

Join the Lamps Plus Rewards program at any Lamps Plus lighting store. This optional program gives you a Free 1-Year Warranty on all purchases, a Digital Receipt sent with the warranty via email on all your store purchases, money saving coupons, and more.

Don't live in a store area? Join our mailing list to get special offers, sale notices and more by email.

Read for more information and our Rewards Program Privacy Policy.

Miscellaneous

How does your text a store service work?

Each of our Lamps Plus stores has a text number that you can use to get fast answers about product availability, product features and other questions. Text messages received after store hours will be answered the next business day. We will only text back responses to your questions; you will not receive promotional texts from us. Message and data rates from your mobile carrier may apply.

Do you have lighting stores in the Midwest or on the East Coast?

Lamps Plus is the largest retail lighting company in the United States, with over 40 years of lighting and interior design expertise and dozens of store locations in California, Oregon, Washington State, Colorado, Arizona, Texas and Nevada. At this time we have no retail stores located in the Midwest, East Coast or Canada. However, our website lists all our designs for sale, with the goal to provide top brands in lighting and home décor. Visit our site to browse our wide selection of top lighting and home furnishing designs or call to speak with a professional Lighting & Home Décor Consultant. We’re happy to help!

Where is the Lamps Plus Distribution Center?

The Lamps Plus Distribution Center phone number is (909) 801-5300. The shipping and receiving warehouse and distribution hub is located at 9425 California St. Redlands, Ca. 92374. (Please note that the Redlands distribution center is not open to the public.)

Do you issue catalogs?

We are happy to mail catalogs to addresses in the United States, US Territories and APO/FPO addresses! Request a Catalog

Why do you need my email address?

When you place an order, you will receive an email confirmation listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include carrier tracking numbers. Lamps Plus will never sell or distribute your email address. Click here to read our full privacy policy.

Do your products work internationally?

Electrical products and bulbs sold through LampsPlus.com and Lamps Plus retail stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Where can I view energy information for ceiling fans?

We display the energy information on each ceiling fan product page. Look for the yellow "Energy Guide" logo under Product Details. For more information, read our Energy Efficient Ceiling Fans article.

I don't see my question listed here!

Not to worry! Our Lighting & Home Décor Consultants are available by phone, email or online chat to help you with your questions. To place an order or if you have questions about our products, please call us at 800-782-1967. For questions about existing orders or for policy questions, please call 877-704-2425. If you are a member of our Professionals program, please call 800-304-8120. Thank you!